LandScale Technical Manager at Rainforest Alliance

Position summary:

• We are seeking a highly organized, detail-orientated, and collaborative sustainability specialist to lead the delivery and continuous improvement of LandScale’s indicator framework, guidelines, assessment and claims validation mechanism, training, and associated services.
• They will play a critical role in ensuring that the LandScale system is user-friendly, customer oriented, and meets the needs of our target market.

Responsibilities: 

• Serve as LandScale’s primary expert on Environmental, Social, Governance and Production impact assessment methodologies, data sources and data analysis.
• Lead the delivery of LandScale’s technical support, validation, training, and other services throughout the entire LandScale customer experience.
• Identify, prioritize, and manage updates to the LandScale indicator framework, guidelines and assessment and claims validation mechanism to respond to feedback from users and advances in landscape sustainability assessment. This will include developing and managing relationships with relevant subject matter experts.
• Develop and implement internal management systems and resources to ensure excellence in the delivery of technical support, validation, training and other services to LandScale users.
• Supervise, train, and support regional officers to deliver technical support, validation, training, and other services as LandScale’s team and customer base grow.
• Coordinate with the Business Development Manager and LandScale’s regional officers to ensure LandScale users have an optimal experience throughout the process of deciding to use LandScale and conducting an assessment.
• Provide recommendations to the Product Manager and contribute to the development of specifications for platform improvements or new functionality that would optimise the LandScale assessment and validation experience.
• Manage and build LandScale’s online Community of Practice to foster useful knowledge exchange and learning among LandScale users.
• Develop resources, training, and partnerships to help LandScale users to engage suitable assessment and validation service providers.
• Identify and develop partnerships with organizations offering relevant datasets, data collection tools, and data analytics on sustainability topics.
• Contribute to the development of new service offers and proposals for LandScale users, including enterprise-level users.
• Contribute to fundraising proposals as needed.
• Other duties, as assigned.

Qualifications & Experience:
You should have:

• Bachelor’s degree in forestry, agriculture, natural resources, environmental management, international development, economics, social sciences, or a related field;
• At least seven years of progressively responsible professional experience, preferably with experience in developing or implementing sustainability standards or initiatives;
• Broad understanding of key environmental and socio-economic impact assessment methodologies, datasets, and data visualization tools;
• Strong attention to detail. Experience of auditing, or developing management procedures and technical guidelines would be beneficial.
• Strong organizational skills to manage multiple priorities and relationships in a time sensitive manner;
• Experience developing and delivering clear and engaging virtual and in-person training;
• Excellent interpersonal skills with experience effectively managing and diplomatically interacting with culturally and linguistically diverse internal and external stakeholders;
• Excellent written and verbal communication skills in English;
• Experience of working in a customer facing role and/or a start-up environment is a plus;
• Willingness to travel up to 10% domestically and internationally, as required.