Customer Service Representatives at P.M. Renaissance

P.M. Renaissance is seeking applications from suitably qualified individuals to fill the position of Customer Service Representatives

Scope

The Customer Service Representatives will address customer complaints and escalate complaints across a number of communication channels.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  
• Responding promptly to customer inquiries.
  
• Communicating with customers through various channels.
  
• Acknowledging and resolving customer complaints.
  
• Building product knowledge so that you can answer questions.
  
• Processing orders, forms, applications, and requests.
  
• Keeping records of customer interactions, transactions, comments, and complaints.
  
• Communicating and coordinating with colleagues as necessary.
  
• Providing feedback on the efficiency of the customer service process
  

Requirements

• A Bachelor’s degree /HND Holder in relevant subjects
  
• Experience working in customer care/ customer support roles
  
• Work Experience 1-3 years
• Ability to work in a fast-paced environment
  
• Fluency in written & spoken English and in any Ghanaian language is mandatory
  
• Strong analytical and organizational skills
  
• Ability to solve problems and make decisions quickly
  
• Excellent work ethic and ability to work with minimal supervision
  
• Self-motivated
  
• Keen attention to details
  
• Ability to work in a team and independently
  
• Excellent time management skills
  
• Excellent communication skills

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online