Sales Administration & Training Officer at Hollard Insurance Ghana

The country’s favourite insurance group is Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life Assurance. The group combines its deep local knowledge of the market having previously operated in Ghana for 25 years as Metropolitan Insurance with the world-class expertise of an international insurance brand in 18 countries across the world. With feet firmly planted on Ghanaian soil but headquartered in South Africa, Hollard delivers innovative insurance solutions customized to the unique risks Ghanaians face. Hollard offers various life and general insurance products including funeral, personal accident, motor, business, travel, home, and more. Beyond various nationwide office branches and Hollard 2U franchise shops, Ghanaians can find Hollard at Shell Fuel Station Welcome Shops, Melcom stores and online at www.hollard.com.gh and www.jumia.com.gh for all their insurance needs. Hollard is a three-time certified Top Employer by the Top Employer Institute.

Job Description

Hollard Life Assurance Ltd is looking for Sales Administration & Training Officer

• Job Location:  Accra
• Report to: Head of Distribution

Job Objective
To oversee to the training and development of the sales force (i.e., BEs and other sales agents), and ensure that regulatory requirements are met as well as coordinate monthly/weekly reporting, working tools, meetings, remuneration and other benefits for the sales force in consultation with the relevant departments/supervisors.

Duties & Responsibilities

• Develop and implement learning strategies and programs that support business growth for the sales force (i. e., BEs and other sales agents).
• Identify current and future learning and development needs of the sales force and coordinate learning initiatives that will help build their capacity for the achievement of business objectives.
• Design and assist line managers to carry out orientation/onboarding programs for the sales force and review same.
• Discuss with relevant departments and supervisors and ensure adequate logistics support for the sales force.
• Support recruitment processes and maintain a highly professional sale force as well as monitor the growth and performance of the sales force towards achieving set targets.
• Arrange for and manage licensing and renewal for BEs and coordinate resignations, terminations, and other development initiatives.
• Manage and keep records of all BEs across the regions and standardize BE operations and requirements by ensuring that corporate governance and company policies and procedures are complied with.
• Coordinate data for commissions and other allowances for the sales force and ensure education on benefits as well as assist with reconciliation of benefits and commissions for agents, Sales Managers and Branch Managers. Coordinate welfare schemes for the sales force.
• Coordinate monthly and weekly Branch meetings, Recognitions & Incentive schemes, and support the organization of Sales Conference and other events/programs for the sales force.
• Assist with the generation of monthly/weekly Branch/SM reports on activities of the sales force and quarterly SDRs report.

Required Skills or Experience

• A University degree in relevant field.
• Qualification in insurance will be an advantage.
• Minimum 3 years relevant work experience is required.
• Have knowledge of effective learning and development methods
• Ability to design training programs to address the needs of employees.
• Good knowledge of the insurance industry
• Good communication skills including writing and presentation.
• Proficient in MS Office and Learning Management Systems