Scrum Master at Vodafone Ghana

Role Purpose

The Scrum Master is a servant leader to the DevOps delivery team, coaching agile methods, and providing support and facilitation to increase velocity and team productivity. This role is responsible for identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution. This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks

Key accountabilities and decision ownership

•    Support the Product Owner in ensuring right-sized story writing, aligning priorities, and planning sprint iterations
•    Coach team members on Agile methods and technical practices (e.g., CI/CD, TDD, etc.)
•    Track and manage risks and issues of the delivery team
•    Track and report on current status of all team members and the delivery
•    Facilitating key agile ceremonies, such as daily stand-ups, demos, and retrospectives
•    Monitor and optimize agile processes and practices
•    Promote continuous improvement through retrospectives and team learning
•    Coordinate with other delivery teams, stakeholders, and partners to manage risks, interdependencies, and impediments to the team


•    To drive agile transformation and guide the squad through its agile journey and maturity
•    Define and refine the squad agile principles, practices, standards and ceremonies, according to both best practice and enterprise goals
•    Identify risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution

Core competencies, knowledge and experience

•    Trusted and respected as a thought leader and change agent who can influence and persuade business and IT leaders
•    Natural \”servant\” leader, with the ability to develop and communicate the objectives, inspire, coach, and motivate staff, and maintain alignment with the business outcome vision
•    Ability to continue to monitor, learn, and implement industry best practices from the agile community
•    A high degree of apolitical sensitivity, with effective persuasion, negotiation, and dependency resolution skills, both within and outside the domain
•    Strong business acumen, including with an in-depth understanding of the contribution of the domain or business outcome to the wider digital business strategy and roadmap
•    Ability to contextualise the wider business and financial goals to the domain and make decisions, prioritization, and recommendations accordingly


•    Excellent collaboration and strong time-management skills
•    Agile software development environment and methods such as Scrum, Kanban, XP, TDD and BDD

Technical and professional qualifications

•    Experience of coordinating multiple programmes or activities
•    Master’s or Bachelor’s degree in Computer Science, Information Systems, or other related field
•    Three to five years of work experience as Scrum Master or Product Owner with agile teams
•    Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Certified Scrum Master or similar
•    Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD