Recovery Officer at Pezesha

Pezesha is an online marketplace for business loans. We connect MSMEs to affordable working capital and other financial services through a collaborative approach with capital providers. We have an ambitious growth plan to target 100,000+ SMEs over the next 2 years across Africa by enabling them with affordable working capital.

To help us achieve this target, we also need to ensure robust and effective collections of loans that are due. Therefore, we are looking for energetic individuals to help us with our collections efforts and targets as we scale.

We are operational in Kenya and Ghana and Uganda and soon other markets in East and West Africa. It is an incredibly exciting time to join us as we enter our next phase of growth!

Pezesha is seeking applications from suitably qualified individuals to fill the position of Recovery Officer

Responsibilities:

• Evaluate and monitor delinquent loan accounts and implement a recovery action plan to achieve timely and maximum recovery at a minimal cost to the Company.
• Collection of debts prior to legal recovery proceeding. The focus is on loans that Relationship Officers have not been able to collect from.
• Arranging calls and site visits to client sites as required.
• Use of software to manage your portfolio e.g. PipeDrive.
• Able to negotiate payments/payment arrangements to maintain a consistent reduction of late loans.
• Providing administrative assistance to the team.
• Keeping recovery/collections-related databases and spreadsheets up-to-date.
• Continuously review credit processes and suggest product and process improvements that can help reduce PAR.

Skills, Qualifications and Experiences:

• At least 1 year of work experience in the recovery department of a lending organisation. Experience in a high-growth environment is preferred.
• Excellent verbal and written communication and interpersonal skills are essential.

• Must be able to set up payment plans based on information provided by the borrower.
• Flexibility towards working hours as sometimes calls and visits may need to be done on
• weekends.
• High level of interpersonal maturity, hardworking, and professionalism.
• Excellent time management and personal organisation.
• Team player who demonstrates a positive attitude, energy, dedication to collaboration and
• patience and works with the highest levels of integrity.
• Comfortable and effective in managing and communicating with team members and stakeholders based remotely or in different time zones.
• Good MS Office skills and able to adapt to new technology.

How To Apply