Roles and Responsibilities
- Responsible for internal and external communications; checking of staff compliance with the dress code policy, conducts of the organization and escalating the Human Resources Manager in case of any issues
- Manage inbound and outbound calls of all seconded staff by checking with the call center agents
- Event management
- Administer recruiting process from strategic sourcing ton-boarding (induction) of employees for all assigned positions
- Suggest new procedures and HR policies tcontinually improve efficiency of the HR strategic business unit and organization as a whole, and timprove employee experience.
- Provide an effective and dedicated HR advisory service temployees in relation tabsence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters
- Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational development, and contribute tthe development of policies
- Responsible for data/file management processes (including verification) relating tnew hires
- Supervise staff registration with HMby handing them over and liaising with the Employee Health Manager
- Conduction of performance appraisal processes using ICS evaluate software
- Absence, Attendance, Punctuality, Leave Monitoring & Reporting
- Manage vendors from start (organizing of exhibitions for sample picking and presenting them tthe HR for executive approval) tfinish (creative design, physical samples approval, payments & arrival of the items) for year-end corporate gift items
- Supervise the Call Center Agents and Front desk by monitoring their daily activities and ensuring they send in their weekly (Fridays) and monthly (26th of every month) reports
- Ensure compliance with the expected professional outlook of all internal staff by informing new hires at the point of entry of the dress code policy and reporting defaulters tthe HRM.
- Conduct client and staff survey.
- Manage Call Center Projects by working closely with the clients and team tensure all expected results are met.
- Telemarketing
- Flight & Hotel Bookings online depending on the locations, airlines etc.
Skills and Requirements
- Minimum of Bachelors degree or equivalent from a Reputable and Accredited Institution of Higher Learning
- Relevant HR certifications is an added advantage
- At least Three (3) years experience in Human Resources
- Excellent organizational skills and attention tdetail
- Proficient in Microsoft Office with attitude tlearn new systems
- Excellent written and good communication skills is required.
How to Apply | Human Resource Officer at ICS Outsourcing
Send your application to hrdesk@icsoutsourcing.com
Closing Date: 31 January, 2023