GDS Africa is a full-service IT company located in Ghana Africa. Offering a full line of IT Services, they also provide support, training and professional equipment installation. Their expertise is rooted in a wide range of technologies, and they partner with the current leading software and hardware manufacturers.
- To provide high level customer service while assisting with account management, incident troubleshooting, network support and hardware/software configuration. This will be first level support role.
Education
- Bachelor\’s degree in computer science or related field.
Experience
- 2+ years of hands on experience in IT support.
Knowledge, Skills, and Abilities
- Microsoft 365 Certified: Modern Desktop Administrator Associate (Desired)
- Conversant with Windows/Office suite.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Providing support to users and being the first point of contact for error reporting.
- Conducting backup/restore operations.
- Establishing good relationships with all departments and colleagues.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Candidate must be able to work inside and/or outside of Accra
- Candidate should have a valid driver’s license
How To Apply For The Job | Information Technology Field Technician at GDS Africa
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date: 23rd January, 2023