Customer Service Engineer at Plato Consult Limited

JOB PURPOSE

The successful candidate shall provide technical support regarding customer related issues.

ROLES AND RESPONSIBILITIES

• Responsible for ensuring technical customer issues are resolved.
• Test and configure equipment’s such as modems, routers etc.
• Adherence to Health and safety regulations of the Organization and other applicable regulatory requirements.
• Update network/ Data records on completion of job and ensure feedback is given to support team at close of work on daily basis.
• Ensure systems provided are employed to effective use.

Required Skills or Experience

EDUCATION

• Minimum of Degree/HND in Electrical/Electronic Engineering or its equivalent.
• At least 3 years’ experience in IT industry.
• CCNA is an added advantage.

SKILLS AND ABILITIES

• Excellent communication skills
• Problem solving and critical skills
• Ability to work effectively in a team
• Performance driven & goal oriented
• Technical skills.