Administrative/Marketing Officer at FH INTEGRATED SUPPLIES GH LTD

Purpose of the role:

• Provide dedicated relationship management to a portfolio of high value customers.
• To achieve challenging sales and service targets to include business development and community profile activity.
• To provide expert support and advice to both customers and colleagues.
• To build and improve the quality of customers by leading and supporting recruitment activity as well as the quality of own portfolio of customers.

Key responsibilities

Account Management / Customer Service

• Responsible for providing customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time savings and added value solutions and service.
• Proactively identify and respond to servicing opportunities for own portfolio of customers, seeking to exceed agreed minimum service standards.
• Proactively raise the profile and reputation of the Company in the local community.
• Successfully manage the resolution of all non-routine queries and complaints for own portfolio of customers.
• Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specified needs.
• Optimize portfolio potential by providing support to enable the customer to meet their business and personal goals and objectives, introducing appropriate solutions and services to meet their needs.
• Seek to improve Customer Service standards.

Administrative Duties

• Answer and direct phone calls
• Organize and schedule appointments
• Should be willing to take client visits outside of Accra
• Write and distribute email, correspondence letters, proforma and VAT Invoices
• Preparation of regular scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact list
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Package and submit tender documents
• File company’s monthly and annual return
• Advise on market trends

Customer Sales

• Establish and develop sales opportunities to meet customer needs, introducing and working with relevant specialists as required.
• Responsible for meeting challenging sales and lead targets.
• Build a network of contacts, driving proactive business development within the wider community, development new business.

SALARY EXPECTATIONS – GHS 1500 BASE (Commissions apply based on performance)

LOCATION :TEMA COMMUNITY 25

Required Skills or Experience

• DEGREE

Personal Attributes:

• Integrity
• Meeting Customer Needs
• Personal Results
• Analysis and Judgment
• Managing Relationships
• Communication (Verbal and written)
• Business Development
• Business Awareness
• Influencing Others
• Personal Organization
• Self Confidence

Skills required to undertake the role:

• Communication and presentation skills
• Negotiation & Persuasion
• Interpersonal skills
• Financial analysis and advice
• Basic PC skills
• To be able to work productively from home
• To be able to travel when the need arises

Knowledge of the company’s products, services and policies required to undertake the role:

• Good working knowledge of the Company’s products and services that will be offered to customers
• Detailed understanding of relevant legislation.
• Knowledge of risk appraisal and control procedures or an understanding of the risk procedures.