Job Description
- Are you passionate about leading people and helping them grow through coaching and mentoring?
- Do you think you have strong leadership qualities and can motivate people?
- Do you have the customer service attitude who can help develop strong teams like you?
- Are you one who can develop strong network and relations with Clients, People and Customers?
- Then, look no further.
- This is a unique opportunity to be part of the Finance Support team if you are a detailed oriented with an inclination to Finance, independent worker with strong customer service and leadership skills.
Role Responsibilities:
- We are seeking a manager to be responsible for the following:
- Work to define the strategic vision for maintaining a consistent level of service delivery through developing talent and driving efficiency
- Align the business group objectives with the Contact Center Client’s overall objectives
- Assist with career development of coaches and employees
- Maintain and manage relationship with the Contact Center Client’s
- Identify and remove roadblocks that require leadership intervention
- Make hiring decisions and demonstrate a knowledge of employee and labor relations
- Maintain knowledge of the Contact Center of the Client’s industry. Keep up with current technologies, processes and best practices as well as applicable regulatory requirements
- Performance management discussions with Talent
- Strong interpersonal and presentation skills with the ability to interact effectively with people at all organizational levels for the Firm
- Ability to speak and write English is a must
- Maintain constant awareness of team and individual project deliverables
- Situational Awareness – how is the team performing
- Deep Dive on your Business – How is your business performing?
- Forecast
- Report Dashboard
- KPI Report
- Availability/Productivity
Qualifications
- Experience in Stake Holder/Client management
- Ability to manage multiple client\’s relationship
- Ability to develops high-performing people and teams through challenging and meaningful opportunities
- Ability to deliver exceptional service to member firms/stakeholders; maximize results and drive high performance from people while fostering collaboration across businesses and borders
- Ability to speak and write French is an added advantage
Required Skills
Project Management skills
- Customer Service
- Ability to focus
How To Apply For The Job | Manager – Finance Support at Deloitte
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date: 15th November, 2022