Customer Service Representative at End Hunger Africa

Responsible for processing enquiries of donors, clients and volunteers; thus providing a smooth relationship with End Hunger Africa to meet their expectations.

• Job Duration:  Permanent
• Salary:  $900 — $1,200 Monthly
• Minimum Qualification:  Diploma
• Age:  20 – 40 Years
• Operations:  Onsite
• Experience:  Entry Level
• Application Deadline:  27th October, 2022 by 11:59 PM (GMT)
• Eligible Country:  Ghana

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Responding promptly to client inquiries on phone, live chat or social media.
• Communicating with clients through various channels.
• Acknowledging and resolving clients’ complaints.
• Knowing our services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of clients interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the clients service process.
•  Maintains current knowledge and skills as technology trends and workflows change.
•  Works flexibly within unit, or in other units as needed, to help meet client needs.
•  Processes business card orders, assisting clients to ensure that the orders are placed accurately, and that the quality meets or exceeds client expectations.
•  Works with other teammates on knowledge sharing and the division of duties within the unit. Assists on projects when other representatives are away.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Schedule and plan meetings
• Maintain a high level of professionalism