Global Continous Improvement Specialist at World Vision

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Our Promise calls us to action for Continuous Improvement:

“Stewardship that results in a bias for action, Continuous Improvement and Innovation towards future challenges, clear value for money and every higher standards of efficiency.

We continually ask ourselves how we could make each task simpler, faster, better and cost effective”.

To achieve this, we must equip staff across the Shared Services with the tools and understanding to systematically improve how they and their teams organize and implement their work. As Global Continuous Improvement Specialist, you will serve the entire organization, both teams and individual contributors, in fulfilling Our Promise by becoming a more agile and

simpler organization. You will help teams and individual contributors to achieve higher levels of performance by increasing the value that they provide through helping them develop better products, processes and services. You will be a catalyst in releasing the latent potential to fulfil Our Promise.

Responsibilities:

• Engage with Shared Services, Field Offices, Support Offices and Global Centre, working with leaders, teams and individual contributors to provide mentoring, guidance, coaching, consulting and training in the area of Continuous Improvement. A lot of this engagement will take place within the scope of the specific Continuous Improvement programs we offer, or specific Kaizen Event session
• Manage, improve and expand the day-to-day services linked to the certification programs that we have in place. This includes White Belt, Yellow Belt, Green Belt and Black Belt programs. Manage and improve the end-to-end processes linked to these programs (admission to certification).
• Finding better and more creative ways to sustain and expand our services. A good example could be exploring opportunities to bring volunteers to help us mentor some of the Yellow Belt candidates
• Create and develop the right reporting systems to measure and track the progress and effectiveness of the Continuous Improvement efforts and the progress made in the development of the capacities associated with Continuous Improvement across the Shared Services.
• Ensure that the information we report is accurate and continue to track and report this information on ongoing basis
• Project management of programs designed to foster a culture of Continuous Improvement to increase awareness and to help individuals and leaders develop and strengthened the organization core competencies for staff and leaders, e.g., agile organization and improve and innovate.
• To facilitate Virtual Kaizen session with cross functional teams to help them better understand and apply the C.I. tools and resources available
• Drive Value Stream Management across Shared Services for process improvement accurate decision-making and projects and initiatives
• Design and implement culture building activities and events
• Collaborate within the overall Operational Excellence team – Project Management, Business Intelligence and Automation
• Share best practices for better, faster and cheaper processes
• Use of process improvement methodologies to design the most optimized processes

Job Requirements:

• • Experience with the application of Continuous Improvement tool in the context of a Christian Non-Profit organization
  • Deep appreciation for strategic operations in complexity and proven track record in developing approaches that simplify and streamline business processes.
  • Identifies and analyses situations and/or issues, considers options, develops and decides on solutions, recommends and/or implements and monitors appropriate solutions.
  • Experience Training, facilitating, teaching, coaching and mentoring others in the use and application of Continuous Improvement (Lean Six Sigma, Design Thinking, Agile) in a global setting both virtually or face to face.

• Knowledgeable and comfortable with the use of technology. Reporting platforms, web applications, Power BI, SharePoint, media, learning platforms, virtual tools, Zoom, Teams, etc.
• Written Communication: Expresses ideas, thoughts, and concepts clearly and effectively in writing, using correct and appropriate grammar, organization and structure.
• English Language Proficiency: The ability to speak, understand and write fluently in English.
• Bachelor’s degree in Business Administration, Engineering or related field.
• Proven record of the application of Continuous Improvement, principles, tools and methods (Lean Six Sigma, Design Thinking, Agile), demonstrated by the implementation of projects
• Minimum certified Lean Six Sigma Green Belt (ideally, certified Black Belt, or able to attain certification within a few months.)
• Design Thinking and Agile/Scrum certifications

Preferred Skills:

• Preferred Master\’s degree in MBA, Technology or other related fields
• Other Continuous Improvement methodologies
• Knowledge Management/Change Management