Help Desk Executive at Digital Concepts Limited

Digital Concepts Limited seeks to employ an experienced and qualified person to fill the position of Help Desk Executive.

Job Description

• respond to requests for technical assistance in person, via phone, chat or email
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise the user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• follow up with customers and users to ensure complete resolution of issues

Qualification Required & Experience

• learning skills
• customer service orientation
• problem-solving
• HND
• team interaction
• planning and organizing
• 3 years work experience

Location: Accra

How To Apply | Help Desk Executive at Digital Concepts Limited