Information Technology Assistant at Peace Corps Ghana

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The Peace Corps is a United States federal agency that promotes international peace, friendship and sustainable
development by providing trained men and women to serve in local communities in the areas of health, education and agriculture. The agency in Ghana is seeking to hire the services of a highly motivated Information Technology
Assistance (ITA) to support the Information Technology Specialist (ITS) to provide systems support services to our
main office in Accra and three sub offices in Dodowa, Kumasi and Tamale. Candidate must be very organized, have
good interpersonal skills, and must be able to work under pressure.

Number: PC 22 004
Position: Information Technology Assistant
Office: U. S. Peace Corps
Open to: All Interested Candidates
Work hours: 40+ a week
Closing Date: July 29, 2022 – 5:00 p.m.
Salary: ¢81, 407.00 – 126,179.00 PA plus benefits

Competitive candidates will have the following credentials and expertise:

At least five years of progressive work experience in designing, administering, and supporting a Microsoft Windows Server Network and Directory Services Infrastructure in an organizational context
Demonstrated experience providing technical training and user support to computer users of varying levels of
computer skills within an organization
Must have a thorough knowledge of Microsoft Windows Server 2008 or Windows Server 2012, Microsoft Windows 7 and Microsoft Windows 10 Operating System
Demonstrated advanced proficiency in Microsoft Office Suite 2010 and 2013.

GENERAL REQUIREMENT

Must have full proficiency in oral and written English
Excellent speaking, presentation skills.
Very strong networking, negotiation and collaboration skills
Demonstrated organizational and project management skills.
Must have a vast knowledge and demonstrated experience in computer hardware installation and repair.
Experience working in cross-cultural environments

TECHNICAL QUALIFICATIONS/ REQUIREMENT

Bachelor’s Degree in Computer Science, Management Information Systems, Information and Communications Technology or any related discipline.
At least five years of progressive work experience in designing, administering, and supporting a Microsoft Windows Server Network and Directory Services Infrastructure in an organizational context.
Must have a thorough knowledge of Microsoft Windows Server 2008 or Windows Server 2012, Microsoft Windows 7 and Microsoft Windows 10 Operating Systems.
Proficiency with Microsoft Exchange Server, Microsoft Active Directory Services Infrastructure, Microsoft/ CISCO Networking Infrastructure, Database Administration and User Training.
Demonstrated experience with Local Area Networks/Wide Area Networks and VPNs including experience installing, configuring and troubleshooting Internet connectivity
Demonstrated advanced proficiency in Microsoft Office Suite 2010 or 2013.
Must have a vast knowledge and demonstrated experience in computer hardware installation.
Demonstrated ability to understand and interpret technical manuals, and written and verbal instructions.
Must be a very resourceful and creative individual who can design different flexible options to respond to organizational needs in a scenario of scarce resources.
Must have excellent English language skills.

DESIRED QUALIFICATIONS/ REQUIREMENT

Completion of training resulting in Industry Standard Certifications such as MCSE, MCITP, CCNA.
Project development with SQL, Webpage design/development and database administration.
Experience working in a multi-cultural environment

POSITION DESCRIPTION

INFORMATION TECHNOLOGY ASSITANT

The Information Technology Assistant (ITA) reports directly to the Information Technology Specialist (ITS) with technical guidance provided by the International Technical Support group at the Peace Corps Headquarters in Washington, DC. The ITA is the primary contact for first-tier technical support, staff training, online content management, and policy compliance at post. Daily tasks will be managed by the IT Manager/Specialist. The ITA will be required to travel and assist with IT related issues in an event that the ITS not able to travel to remote offices. The ITA will carry out the duties of the ITS when the ITS is absent or if the ITS position is vacant.

Duties and responsibilities for this position include:
Customer Technical Support

Provide first-tier computer, printer, network, and software application support for all staff. Escalate unresolved problems to the IT Manager or Specialist. Solicits assistance from the post’s Information Technology Manager/Specialist (ITM/S) when encountering issues beyond his/her expertise.

Assist the ITM/S in the management of the telephone system and photocopiers and with prior approval, escalate issues not resolved to Vendors that will come in to resolves such issues
Assist staff in moving IT equipment to locations where such equipment will be required for use. Coordinates equipment requests/delivery/return from Staff and ensures all appropriate forms are completed with proper authorizations signatures. Verify equipment is good condition when returned.
Replace toner in printers and copiers

Identifies recurring problems, systemic problems or other factors impacting computer use at post and reports them to the post’s ITM/S.
Independently manages hardware and software in the environment; identifies and solves technical problems including, but not limited to, hardware, software, and Internet connectivity issues. Re-images and reassigns computer equipment as staff positions are filled or vacated. All of the above will be conducted under OCIO Peace Corps guidelines and policies.
Provide IT support to Volunteers in accordance with standard operating procedures including supporting required Volunteer IT applications, providing WiFi access to Volunteers, and providing general workstations that include printing and scanning capabilities.

Network and Systems Administration (20%)

Monitor users’ internet access to comply with agency security standards
Monitor compliance in terms of applications use, and be point of contact to new requirements between Post and the U.S.-based Office of the Chief Information Officer (OCIO)
Monitor and guide the use of external storage resources on the network so as to remain compliant to Agency Security policies
Provide Weekly IT Security reminders and notification to staff

User Training

Conducts formal and informal IT training to staff with varying degrees of technical proficiency. Training will be conducted on software applications mainly based on Windows Platform, appropriate use of IT in the workplace, Microsoft Office programs, and other Peace Corps applications
Provide IT user orientation for new staff
Develop and maintain a comprehensive library of training materials
Provide training to Peace Corps Trainees during Pre-Service Training

IT Administrative Tasks

Responsible for complying with all administrative tasks related to Information Technology as assigned by the ITM/S
Maintain and organize IT relevant documentation (Forms and Incident reports)
Work with ITM/S in submission of Track-it tickets for unresolved IT issues at Post
Maintain and manage Office shared files in accordance to Post Record Management
Provide technical assistance to staff in uploading Volunteer photos and data into Peace Corps applications

How to Apply | Information Technology Assistant at Peace Corps Ghana

Write the position title as email subject and send application packet to GH-Jobs@peacecorps.gov. See our website
for full job description and application details: https://www.peacecorps.gov/ghana/contracts/

 Please see the attached Desired and Required Qualifications, and the Statement of Work.
Interested applicants must submit the following or the application will not be considered:

1) A fully completed Information Technology Assistant Supplemental Questions form(Click here to Download )
2) A detailed resumé or C.V. that includes: Professional references.
3) A cover letter
4) Any other documentation (e.g., essays, certificates, awards, copies of degrees earned) that addresses the
qualification requirements of the position as listed above.

Deadline : 29th July 2022