MTN Ghana is searching for a suitably qualified or experienced candidate to fill in the position of Manager, Product (E-Commerce)
Job Role
- Work closely with line manager to develop and deploy E-commerce product roadmap, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
- Conduct extensive market and region research and create realistic user stories for solution optimization
- Customize group provided product design in line with OpCo specific local nuances
- Benchmark local/region best practice to identify and propose appropriate pricing for products – develop proposals to amend products pricing in line with country level nuances
- Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
- Collaborate with the CVM to develop & analyze loyalty/reward programs for sellers
- Use relevant metrics and measures to monitor existing loyalty &reward programs
- Collaborate with Marketing to identify partners to drive the rewards program
- Manage promotional calendar with merchants to drive sales growth back into the business
- Manage the loyalty program operations (including transactions on rewards to be disbursed)
- Gather customer feedback on product performance in a bid to improve product performance
- Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
- Benchmark best practices in the market, prepare business case and present to senior management in alignment with line manager
- Manage day-to-day e-commerce product operations and establish internal best practices in order to ensure effective utilization of the products
- Strengthen customer feedback loops, and scale product knowledge within the OpCo
- Manage Quality of Service of e-commerce product to ensure seamless customer experience
- Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Monitor & Analyze traffic loads and in MoMo Grow system & platform capacity
- Capture Voice of Customer through CSAT surveys, product reviews, complaints etc. Other tasks and duties, as assigned
- Follow our competitors and the industry and align with product strategy.
- Keep abreast with Agile/Scrum best practices and new trends.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to line manager/
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM E-Commerce apprised of the same
- Implement and execute policies, procedures and guidelines cascaded by the functional lead
- Comply with the set governance mechanisms, under supervision from the functional lead
- Evaluate the efficiency and effectiveness of E-commerce Product strategies and propose offers for improvements
- Identify and document key risks, issues and dependencies and implement mitigation actions as approved
- Assist in managing function’s budgets in line with business objectives, when required
- Assist in managing project initiative budgets in line with business objectives, when required
- Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Report daily progress made within the function and in accordance with the measurement metrics set.
- Address other tasks and duties, as assigned by line manager.
Context :
- Evolution and highly competitive Fintech Industry
- Multi regulated and multifaceted stakeholder management
Education
- A University Degree in Computer Science, Engineering, Commerce, or a related field
- A Professional qualification in a related field is a plus.
Experience
- Minimum 5 years relevant experience in a similar position with at least 3 years in a supervisory role
- Experience in E-commerce, Fintech, banking is preferred
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Knowledge:
- Knowledge, understanding and experience in Industry 4.0
- Knowledge and experience in mapping customer journeys to pre-empt typical demands
- Product design and customization
- Product pricing
- Loyalty rewards and offerings design and disbursement
- Product operations
- Product strategy and roadmap implementation
- Quality of Service
- Product performance
- Wireframe and use case design
Physical Skills/ Competencies:
- Ability to manage own time and workload and juggle conflicting priorities
- Demonstrate evidence of influencing and coaching skills
- Professional approach with a can do attitude
- Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
- Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
- Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
- Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
- Influencing Skills
- Negotiation skills
How to Apply | Manager, Product (E-Commerce) at MTN Ghana
Interested and qualified applicants should send their Curriculum Vitae by 8th June 2022 to:
Email: mtnghanarecruitment@mtn.com
Kindly indicate the Position (exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.