Manager, Logistics at MTN Ghana

MTN Ghana is searching for a suitably qualified or experienced candidate to fill in the position of Manager, Logistics

Job Summary:

The Manager Logistics is responsible for executing logistics partnerships with an aim to drive revenue, increase usage and provide seamless customer experience in the E-commerce product segment.

Job Role:

• Manage the logistics partners onboarding and assist in the business and relationship development for prospects
• Support revenue, profitability, and user uptake
• Assist line manager in evaluating and assessing the strategic and economic impact of potential local opportunities with logistics partners
• Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Drive initiatives to ensure that the OpCo generates revenues on all e-commerce products and services
• Coordinate coordination & shipment management by partners/3rd parties with regard to E-commerce products in the OpCo
• Identify local bottlenecks / challenges that may impede set technical or financial goals and escalate to functional lead/group, as required
• Consult with multiple departments in the OpCo and group teams to ensure that user experience across the E-commerce platform is consistent and of a high standard
• Oversight scope of the supply chain, distribution, and customer experience.
• Responsible to meet the logistics target and key performance indicators; ratio of successful deliveries, delivery, and customer satisfaction rating, E2E customer compliance and cost optimization compliance.
• Formulate and build a competitive logistics marketplace for Ghana.
• Cost optimization and automation of logistics process.
• Contribute to development projects for MoMo Marketplace ecosystem.
• Manage team (s) across logistics framework.
• Manage and standardize SLAs and Processes for the 3rd Party Logistics providers
• standardize management level reporting, escalation process and mechanisms for that 3PL performance deep dive Assist in review of the functional strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Implement and execute policies, procedures and guidelines cascaded by the functional lead
• Comply with the set governance mechanisms, under supervision from the functional lead
• Evaluate the efficiency and effectiveness of E-commerce logistics strategies and propose offers for improvements
• Identify and document key risks, issues and dependencies and implement mitigation actions as approved
• Assist in managing function’s budgets in line with business objectives, when required
• Assist in managing project initiative budgets in line with business objectives, when required
• Report daily progress made within the function and in accordance with the measurement metrics set.
• Address other tasks and duties, as assigned by line manager

Context :

• Evolution and highly competitive Fintech Industry
• Multi regulated and multifaceted stakeholder management
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Increasing demand for Fintech/digital experiences decisions to keep up with customers.
• Performance driven environment
• Global and MTN Group Fintech standards and best practices
• Active media engagement and brand reputation
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Agile ways of working

Education:

• A University Degree in any related discipline or its equivalent in area of specialization – Supply Chain, Logistics
• A Professional qualification in a related field is a plus.

Experience :

• A minimum of 5 years’ total experience in E-commerce and/or seller management or related field is required with at least 3 years in a supervisory role
• Experience in E-Commerce, Fintech, banking is preferred
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred

Knowledge:

• E-commerce Business Operations & Ecosystem
• Fintech / Mobile payment business
• Logistics Operations
• Commercial partnerships
• Client relationship management
• Value Proposition development
• Solution Development
• Business Case Development
• Financial and commercial acumen
• Sales forecasting, planning, and reporting

Skills:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can does attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
• Influencing Skills
• Negotiation skills

CLOSING DATE: 26th June 2022