Client Solutions Manager at Aleph

Aleph is the largest global partner of leading digital platforms, including Facebook, Twitter, LinkedIn, Snapchat, Spotify and 15 others, exclusively representing them across 50+ markets in Latin America, Europe and APAC. Our portfolio includes IMS- Internet media services with focus in Latin America, Httpool with focus in Europe and Asia, Social Snack, a social content, and creative development agency, and Wise.Blue, largest performance tech-API platform for Twitter.

Ad Dynamo is Africa’s largest digital sales house, representing Yahoo! Twitter, Snapchat, and Spotify in SA and sub-Saharan Africa. We exist to solve business challenges for brands and deliver long-term value.

Aleph is looking for experienced Client Solutions Managers in Ghana. Experience with digital ads is a must. The position requires daily communication with our East, Central, and West African-based agencies and brands. You will be comprehensively trained on the platform you\’ll represent.

This role comprises the following responsibilities:

• • Act as an expert in marketing strategy & platform-specific solutions;
  • Find & offer solutions for advertisers & agencies to reach their business goals
  • Educate and work closely with advertisers & agencies to improve their advertising strategies on the platform according to best practices;
  • Find & present relevant insights from available data to improve the advertisers\’ campaigns & possibilities within the platform;
  • Work closely with the advertisers & agencies to uphold a close relationship;
  • Manage relationships with the advertisers\’ stakeholders (agencies, partners, platform account managers, etc.);
  • Work with internal cross-functional teams (creative, analytics, client success, etc.);
  • Implement all necessary data & result tracking for the advertisers together with the internal & cross-functional teams, in line with the advertisers\’ KPIs;
  • Educate advertisers\’ on platform best practices for creative production & strategy in line with the business KPIs;
  • Constantly look for result optimization possibilities & inform the advertisers proactively on possible improvements;
  • Oversee account setup & proactively troubleshoot any possible issues (suspensions, incorrect setup, policy issues, etc.).

Requirements:

• • Minimum 3 years expertise with online advertising, media planning, analytics and social media
  • Minimum 3 years proficiency in Account Management: creating, maintaining and enhancing customer relationships
  • Structured and analytical mindset
  • Excellent Excel skills
  • Strong communication, time management and organization skills
  • Ability to efficiently communicate internally and externally with excellent communication skills in English

Benefits:

• • A competitive salary and sales commission incentives
  • Flexi-time and remote working
  • Great working culture with regular office events and team building
  • Fun working environment with skilled diverse individuals
  • Contribution towards home internet
  • Contribute to establishing a globally recognized brand
  • Opportunity to build your career
  • No timesheets or complex approvals – just a serious focus on building a good culture for great work and superior client service
  • Free lunch once a month