Crystal Disposables Wholesale Limited is a growing wholesale company with branches in Ghana & Canada. We help our customers to create elegant setups for their weddings, engagements, parties, birthdays and funerals using High Premium Disposables and Supplies. We\’ve got the perfect affordable disposables and supplies to create elegance! We have seen growing demand for our products and have started supplying retailers as well. In Ghana, our main warehouse is located at Anomabo, Central Region and our main retail shop will soon be located at Malejor Adenta. Our goal is to be your one-stop shop for all your quality disposables and special occasion supplies. Think Crystal, Think Elegance!
crystal disposables wholesale Limited is seeking applications from suitably qualified individuals to fill the position of Customer Service Representative
Customer Service Representative Job Responsibilities:
- Serve customers by providing product and service information and resolving product and service problems.
- Take orders in-person and online and ensure orders placed are delivered to our customers.
- Answer calls and provide feedback in a friendly and professional manner
- Work with all our warehouse locations in Ghana to ensure fast delivery of products and services
- Attract potential customers by answering product and service questions and suggesting information about other products and services
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares products for delivery
- Contributes to team effort by accomplishing related results as needed.
Work Hours & Benefits
Mondays – Fridays: 9:00 am – 4:30pm
Saturdays: 10:00 am – 5:00pm
Sundays: Closed
- Minimum monthly starting pay – 600 Cedis. Review after 3 months probation period.
- 3 Weeks Paid Vacation
- Annual Bonus Package based on performance
- Annual 2% Commision based on sale (Subject to Review)
- Overtime pay for weekends
- Fully Paid company programs and events
Customer Service Representative Qualifications / Skills:
- Customer service
- Internet Browser
- Market knowledge (Facebook, Instagram)
- Phone Skills
- Multi-tasking
- Listening
- Resolving Conflict
- Quality focus
- Problem solving
- Documentation skills
- Analyzing information
Education, Experience Requirements:
- High School/College/University degree is an asset
- Familiarity with Microsoft Office & Excel
- Previous experience, especially in customer service is preferred.
- Social Media Marketing experience including Facebook, Instagram.
- Familiar with entering and placing orders online.
Job Location
Malejor, Adenta
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How To Apply For The Job
Please submit your CV & Cover Letter to crystaldisposableswholesale@gmail.com by February 15, 2022. Applications without a cover letter will NOT be reviewed. We do not take calls, all questions must be sent via email. Preference will be given to those living close to Adenta. Qualified candidates will be scheduled for a zoom interview by Saturday February 19, 2022.