MTN Ghana is seeking applications from suitably qualified individuals to fill the position of Manager- Quality and Performance
Title: Manager: Quality and Performance
Location: Ghana
Organisation Name: MTN GlobalConnect
Department: GNOC
MTN Level: Level 3
The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.
This team will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.
Technical Operations
- Provide path performance reports and analysis for the GlobalConnect internal customers:
- Service and path analysis
- Raising tickets and communicating any issues found
- Analyse potential impact and risks feedback to responsible business area
- Provide escalation support during major incidents
- Ability to find/explore workaround solutions
- Produce weekly, monthly reports on path stability, capacity, etc …
- Ensure service performance is up to standards
- Support the deployment of new connectivity within project timelines
- Required to, manage workloads, and prioritize work across the team as well as develop the quality and performance organization within Kenya.
- Responsible for resource optimization across the organization.
- Oversee and Manage team performance and productivity
- Definition of reporting strategies, plans, policies, projects and service levels.
- Spearhead cross-functional engagements for service delivery improvement.
Education:
- Minimum 4-year Academic Degree (Engineering/Computer Science/ Business)
- Fluent in English and language of country preferable
Experience:
- Minimum of 5 years’ experience
- Strong IT background in Telco environment
- Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
- Experience on a similar role
- Good knowledge of the OSS and BSS system architectures
Competencies:
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
- Ability to provide direction and leadership towards multiple business units with the organization
- Maturity to handle ambiguity and adaptive to dynamic environment
- Strong technical and analytical skills
Other:
- Regional and international travel
- Ability to adapt to changing requirements of business and staff members
- Excellent Interpersonal and technical skills
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
How To Apply For The Job
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date : 25th Feb. 2022