This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.
Duties & Responsibilities
- Analyse claims and prepare an appropriate response in line with policies, procedures, and standards.
- Follow standard procedures to assess and finalise claims in line with approved standards.
- Analyze claims and confirm cover or otherwise and draft rejection letter if the claim is rejected.
- Keep Client/Financial advisors/broker always informed in terms of the progress of the claim.
- Build positive customer relations and solve or escalate customer queries and complaints.
- Gather feedback on customer satisfaction and provide reporting and analysis.
- Continuously strive to enhance and improve the claims processes.
- Identify and report on claims process issues.
Competencies
- Innovative
- Attention to detail.
- Customer relations/Relationship Management
- Reporting
- Technical Knowledge
- Execution
- Initiating Action/Proactive
Requirements
- A Bachelor’s Degree from an accredited University is required
- Previous experience in a similar role is desired
How To Apply For The Job
To submit your application, click on the link below and complete all relevant fields on the online application form.
CLOSING DATE: 17th Jan, 2022