Field Technology Services Analyst at Newmont Mining Corporation

About This Role:

• Are you able to provide day to day technical support on services relating to operational technology and data systems?
• Are you able to support two-way radio, telemetry, Blast PED system, Cap lamp and fleet management network etc.?
• Are you able to manage relationship with service providers’ field engineers and operation?
• Are you able to support in the configuration, installation and support of network systems including switches, routers, servers, Wi-Fi-devices etc.?

In This Role You Will:

Safety and Regulatory/Policy Compliance

• Adhere to Newmont Regional Occupational Health and Safety policy and procedures.
• Consistently demonstrate and encourage safe work practices.
• Support regulatory and corporate compliance initiatives as they pertain to information and content assets.
• Promote and comply with Newmont goals and values.

Incident Management

• Provide support for infrastructure and fleet management wireless system and remote devices.
• Ensure availability of two-way radio communication service in our operational area.
• Provide level 1 and 2 system support for incidents and provide resolution ,where appropriate escalate to the supervisor.
• Execute change for field technology services and related equipment.
• Track related technology issues, coordinates resolution and assists in driving issues to closure.

Request Fulfilment

• Provide support for two-way radio programming request.
• Configure and activate additional services on two-way radio system, fleet management system, Blast PED, Telemetry and GPS Augmentation.
• Facilitate and if required install and configure on board equipment requests (such as Jigsaw, Pitram, Fatigue, Collision detection etc.)

Asset Management

• Manage operational technology network and computing assets e.g. jigsaw, pitram, access points etc.).
• Work with service providers to provide timely repair and system maintenance.
• Ensure all necessary safety procedures are followed during technology support.
• Ensure equipment inventory and design documentation is always updated.

Your Training, Skills & Experience Checklist:

Formal Qualification (including Professional Registrations):

• Bachelor of Science Degree in Computer Science/Engineering or the equivalent.

Experience: 

• Minimum of 3 -5 years’ experience in technical roles including Technology Management.
• Customer relationship experience.

Technical Skills:

• Problem-solving skills.
• Communication (written and verbal) and interpersonal skills.
• Advance computer literacy skills – MS Office (Word, Excel, PowerPoint and Outlook).
• Advance information monitoring and management skills.
• Ability to support in the configuration, installation and support of network systems including switches, routers, servers, Wi-Fi-devices etc
• Advance planning, organising and prioritising skills.
• Assessment skills.
• Incident management skills.

Behavioural Attributes: 

• Results driven.
• Customer focused.
• Reliable.
• Respect.
• Proactive.
• Attention to detail.
• Confidentiality

Working Conditions

• Position is located at the Akyem mine.
• Position may require travel.
• Position requires extended and unpredictable hours of work.