About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Qatar Airways is seeking applications from suitably qualified candidates to fill the vacant position of Senior Reservation and Ticketing Agent
Responsibilities
We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Accra as Senior Reservations and Ticketing Agent.
- A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.
- Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
- Assists passengers requiring special assistance to board or depart.
- Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
- Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
- Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
- Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
- Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis
Qualifications
The successful candidate will have the following qualifications and skills:
• Relevant College or University qualification
• 3 years of job related experience
• Excellent communication skills with fluency in English language.
• Through knowledge of special rates / offers / promotions.
• Proven ability to manage room sales with due regard to the Revenue.
• Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
• High potential individual willing to be trained / learned.
• Demonstrates Quality Consciousness.
How To Apply For The Job
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date: 24-02-2022